ENG
FREQUENTLY ASKED QUESTIONS
BRAND AND PRODUCTS
How did ONESEA start?
Agreeing with Sir David Attenborough's statement "No one will protect what they don't care about; and no one will care about what they have never experienced" and loving our planet so much, we decided to take advantage of the growth of the environmental concern and need for well-being to create ONESEA during the pandemic. ONESEA emerged with the goal of encouraging water sports such as surfing, considering that these are therapeutic and capable of improving our well-being, but also to raise awareness and make more people experience and care about the ocean.
What is the origin of the name ONESEA?
The name originates from onesie + sea, but it also means “one sea” to stand out that there is only one and that we should protect it in order to continue enjoying it.
What are the brand goals?
The brand goal is to create comfortable and sustainable beach and water sport products, such as surfing. The brand pretends to achieve this in a cyclic and sustainable process, by using upcycled materials, raising awareness and promoting a more ecological life.
How are the products made?
ONESEA products are designed and produced locally, through a conscious, ethic and slow-fashion process. Both, swimwear and surfwear, are produced with nylon collected from the ocean and regenerated into ECONYL® fiber (www.econyl.com/the-process). This fiber can be recycled, recreated and re-moulded repeatedly. Through this method we use already existing and regenerated resources without having to make new ones. When buying onesea, you are promoting a circular system.
What are the characteristics?
Colored lycra is 78% Recycled Polyamide and 22% Elastane, patterned lycra is 78% Recycled Polyester and 22% Elastane. Besides the recycled materials, these are high-end quality and fit perfect on the body. They also contain properties which protect from ultraviolet rays.
BUYING ONESEA
Where can I buy?
You can buy ONESEA products through our website www.oneseasurfwear.com or by sending a message though our email [email protected] or instagram account @oneseasurfwear.
How can I place an order?
You can place and order through our ONESEA website, email or instagram. If you order through the website, you will receive a email with payment instructions. Once you have chosen your method and completed the payment, you must send a proof of payment to the email [email protected]. The payment can be made by bank transfer or MBway. Once we receive the order, we will send a confirmation response and prepare your order.
How do I know if the order was made?
The order will be confirmed with and email or message by ONESEA, after receiving the proof of payment. Once you have the confirmation, the order will start to be processed and dispatched.
Can I pick-up the order somewhere?
Yes, we have a Pick-Up Point at Carcavelos Shopping Center. You may pick-up your order within 3 working days after order confirmation. Carcavelos Pick-Up is located at Rua Dr. Manuel de Arriaga, store nº9. Collecting times: from Monday to Saturday (except holidays) from 10am to 6pm.
What do the sizes correspond?
ATTENTION: Printed articles may offer less elasticity than plain colored articles and the position of the design may vary within the same model.
Do you ship worldwide?
We ship globally, but the value of shipping will differ. We do not assume responsibility for any delays and customs costs for orders outside of the European Union. These are the customer's responsibility.
Can I exchange or return?
All purchases made at ONESEA are subject to the Portuguese law. According to
Decree-Law No. 24/2014, of February 14, the customer has 14 days in a row to
cancel his order or, after receiving it at the chosen address, request an
exchange / return. For an exchange / return to be carried out successfully, the
item must be delivered in perfect condition, in the same way as it was sold and
accompanied by the respective invoice and labels, etc. It is not accepted
exchanges / returns of altered, washed, used, smelling or otherwise damaged
items due to their misuse. ONESEA is not responsible for the misuse of these
articles, nor for the incorrect washing of them. We always suggest that you
consult the 'TAKING CARE' section before and after each purchase. We also
suggest that you consult the 'SIZE CHART' or contact us, in order to make a
purchase as informed as possible. You can always contact us if you have any
questions.
The reasons why customers can request an exchange or return in the period mentioned above are as follows: the item is large / small or defective. For any exchange / return, all shipping costs are of the customer's responsibility. We recommend to send the articles back to us by carrier or registered post. Exchanges made are restricted to the existing stock at the time of exchange. Once again, the exchange will only take place when we receive the article in our studio and if it successfully passes our quality control.
Complaints:
The user can submit a complaint within a maximum period of
thirty days, counting from the knowledge of the facts in question. The customer can file a complaint regarding any question, act, information or service provided by ONESEA, by contacting [email protected] or through the electronic Complaints Book available at the link: https://www.livroreclamacoes.pt/group/guest/ .
TAKING CARE
How to take care?
We recommend that you take special care with sunscreens, tanning products, high levels of chlorine and wax. These factors can damage the appearance and properties of your article. We recommend that you take extra care with light colored products. You should also be careful with rough surfaces.
ATTENTION: Be extra careful with surf products that you may be in contact. We recommend that you use alternatives to wax such as: a front/full traction pad, adhesive deck grip pads or a cork traction pad. If you get wax on your ONESEA article, do not rub it, do not use alcohol or any other abrasive products, neither hot water.
How to wash?
We recommend to wash your article by hand with cold running water, separate from other color pieces. Do not soak the item or use a washing machine.
How to dry?
We recommend drying your article in open air, without being completely exposed to the sun. Preferably, dry in the shade and horizontally. Do not store the article moist or curled. Do not iron.
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